Encourage your COVID-19 affected renters to apply for unemployment and other benefits that might be

April 1, 2020

in Industry News,

Our Disclaimer: Please Read

This document and all associated forms are for general guidance. Given the unpredictable nature of this national crisis, laws, rules and regulations are bound to change, resulting in possible omissions or inaccuracies in what we provide. This information is provided with the understanding that the association and its authors are not rendering legal, accounting, tax or other professional advice or services and should not be used as a substitute for such.

Property Operations

Q: What are the alternative ways I can collect rent payments?

Try to avoid collecting rent in person. Offer a mailing address so that your renters can mail payments to you if they pay by check. It is important that at this time, you be considerate that the regular mail may take longer than normal for your rent checks to be delivered. You can also set up an online payment system that accepts credit card with some of the online payment systems that are specifically designed for rental housing. Some of these rent payment options include:

Q: How do I show rental units during this crisis?

Consider offering virtual showings. Phone applications such as Facetime allow you to show the unit in real time without personal contact. Also, many owners and managers use lockboxes to allow prospective residents to enter and see a vacant unit on their own. If you do this, try to find a service that provides a code for a limited amount of time and / or requires that those viewing the unit provide contact information before receiving the code.

If your unit is not yet vacant and your renter is still in the unit, consider setting aside a window of time for showing the property when the renter is not home, if possible. Given the call for social distancing, you should consider setting up specific appointment times during that showing window in order to space prospective renters enough time apart so that no two prospective applicants view the unit at the same time.

Q: How should we handle maintenance requests and similar issues during this time?

Let your residents know that emergencies are a priority and that you are handling the emergencies first. Consider sending a letter to your residents to let them know that you are prioritizing all maintenance requests. Manage people’s expectations. Let your renters know that emergencies are being taken care of first, then non-emergency repairs will be completed next.

Q: What amenities may I close during this time, and what is the impact to the rent?

Follow the guidance given by the Centers for Disease Control (CDC). If you believe you are unable to maintain an amenity at your property because the location does not give you the opportunity to keep to CDC guidance, then it may be allowable to temporarily stop providing the amenity. If you do stop offering any amenity such as closing a recreation room, etc., make sure to post and send notices alerting your renters that the amenity is temporarily unavailable due to your property following the guidance issued by the CDC and / or other governmental entities.

You should maintain all laundry facilities and, at your option and if possible, you may consider implementing a more frequent cleaning schedule. If you must close your laundry facilities, you should be aware that under the California Governor’s order, laundromats and laundry services are considered essential services, and those businesses remain open, which provides your residents options for doing laundry.

Q: If I reduce or eliminate amenities due to government order or compliance with CDC guidelines, must I reduce the amount of rent that I charge?

You should not have to adjust any rent if you are complying with government orders or guidelines. Consult with your attorney if this issue comes up.

Q: Should we stock up on maintenance supplies, just in case supply chains are compromised??

Each housing provider will have to evaluate their supplies and needs. While we do not recommend hoarding supplies as we have seen happening with things like bottled water, bleach and toilet paper, make sure you have enough supplies to get you through the end of April, or through mid-May for the time being. Store shelves continue to be restocked.

Q: One of my tenants has the COVID-19 virus. Am I now obligated to warn others at my building?

There is no duty to inform other tenants of your building that one or more of your tenants has come down with the Coronavirus or any other illness. Divulging any information, even as general that someone, unnamed, in the building has the virus could open an owner up to substantial liability. It is better to say nothing, If you know that someone in the building has the virus, you should step-up cleaning protocols in the common area(s) and places commonly touched by your tenants. Again, please keep in mind that the identity of the infected tenant cannot be divulged. This cannot be emphasized enough. California has right to privacy in its Constitution that can be the basis for an extremely expensive lawsuit if the identity of any inflicted tenants is divulged to anyone. So, please, DON’T DO IT!

Q: If my tenant is not paying rent, do I need to perform repairs?

It is important for you to keep the property in habitable conditions and perform necessary repairs. Regardless of whether or not rent is paid, you should follow the lease contract and always perform the necessary repairs. Emergency requests submitted by tenants should still be immediately addressed. For non-essential repairs, you may need to provide an estimated future date to get those scheduled based on local shutdown ordinances and service professional availability. If you communicate in advance to your tenants on the situation, then they should be ok with the delayed scheduling date due to COVID-19.

Q: Will it be difficult to source service professionals, such as plumbers?

Yes, it will be more difficult to schedule repairs. The best landlords and managers communicate frequently with their tenants. It may be a good idea to mention to your tenants, in advance, that service professionals will be more difficult to source and schedule during this time of uncertainty. Let them know that you will do your best to contact the licensed and insured professionals, keeping them updated on the status of each request.

In advance, let your tenant and the service professional know that it’s ok to be in separate rooms during the service visit. You should encourage social distancing, as the tenant can explain the situation through the phone, and even potentially use video over the phone. You may even want to inform service professionals that you encourage gloves, shoe coverings, masks, and/or goggles.

Q: How do I handle a building with multiple tenant units?

Regardless of where your building is located, we highly recommend shutting down communal areas in your complex. Whether it’s a game room or a pool, you should announce that it will be closed due to COVID-19. We can learn a lot from the sequence of events in Italy and do our part to make sure that our apartment complexes are not the reason for a spread in the virus.

If your residents resist since access to common areas was written in the lease, you can refer to a local medical authorities’ recommendation. You can also use these medical authorities’ recommendations to require travelers from high risk areas to remain in their apartment for a 14-day quarantine period. If any resident refuses to follow these rules, you can request a court injunction to bar the prohibited behavior and potentially a temporary restraining order for the health and safety of other residents. Most importantly, you should not impose any fines in this situation.

While hallways and lobbies are lower risk areas, since most tenants will not touch surfaces here, elevator buttons, door handles, and other commonly touched surfaces are of greater concern. Management should sanitize more frequently and encourage its residents to wear gloves and wash their hands thoroughly. Stationing hand sanitizer and antibacterial soap around the building is another good way to help residents.

Employee-Related Issues

Q: I cannot locate good procedures for my employees while working in units with sick occupants.? Where should I go to find this?

Visit the California Division of Occupational Safety and Health (DOSH), better known as Cal/OSHA, website for specific guidance.

General Guidelines: Employees shall practice good hygiene including:

Stay home when sick.?
Practice “Social Distancing”
Employees shall wash hands with soap and water often for at least 20 seconds.
Maintenance staff to carry hand washing supplies in their vehicles, to be used to practice safe hygiene.
Employees are required to wash hand for 20 seconds before and after entering / exiting occupied apartments.?
While working in occupied apartments employee shall wear gloves where practical for the repair.

Maintenance and Repairs:

Managers should confirm if any occupants are sick prior to any employee entering unit, and take appropriate measures following the CDC’s guidelines.
Requested repairs should be completed on a first priority basis as maintenance staff and vendors are available.?
To protect employees and vendor safety, only address critical and safety repairs. All other maintenance and repairs will be completed when permitted.
In general, when repairs are required employees shall follow guidelines set by the CDC.
Open windows in work area, weather permitting.
Pets and service animals must be contained.
Work area and all high touch areas should be cleaned and disinfected prior to start of work.
Employee must wash hands for 20 seconds prior to entry, wear disposable gloves, masks and booties.
After completion, employees should again disinfect work area, and dispose of gloves, mask and booties in a plastic bag before disposing in a waste container. Next, employees should again wash their hands for at least 20 seconds.
When working in a household with a sick occupant, contact the CDC for best practices or visit the CDC website.

Q: If there is more than 1 person in a leasing office, should we stagger their schedules OR make sure they keep at least a 6? distance between each other?

Please refer to the guidance regarding the Governor’s “Stay at Home” order. While property owners / managers and / or their staff may continue operations, the should only staff as needed to maintain operations. This could mean just one person in the office.

Dealing With Financial Hardship Issues

Q: A resident lets me know that there is a hardship with paying the rent, what do I do?

Many Americans are expected to suffer a loss of income as a result of the COVID-19 outbreak, which could inhibit their ability to pay their rent and meet other financial obligations. We encourage all housing providers to create open lines of communications with their residents to address financial, health, and other hardships that can make it difficult to cover expenses like housing. Recognize that these are times of anxiety, confusion, fear and worry for all.
Always lead with concern and hope for a tenant’s well-being during this time. While we know it is scary for you to think you may not have the income you need to pay your expenses, they too may be worried about how they will meet their financial obligations. Start the conversation about how they (and others in the household) may be financially impacted by COVID-19. We recommend you immediately send them the COVID-19 Notification of Tenants Rights form.
Impress upon those who may not have been financially impacted that they are responsible for the rent in full. This not a “rent holiday” and you should impress upon them that all of us will have to do our part to help those around us.
If it is determined that your tenant has been financially impacted, work with them on a possible payment plan and subsequent agreement. Document all conversations and put into writing any agreements that are made between owner and tenant for deferral of rent. Help them to understand that any rent deferral is not a forgiveness of rent, and that the deferred rent will be due once the state of emergency has been lifted, and payable over a period of six months.
Remember that the Eviction Moratorium says that you must waive late fees during the time of the state of emergency.

Q: My tenant might not be able to pay rent come April 1. Should I ask them, or wait for them to come to me?

There is no right or wrong answer for this. These are unprecedented times in which there is no previous protocol. You must decide what is best for your business. For some, it may be better to know sooner rather than later that the full rent will not be received.
Take the time to determine how this will impact your financial obligations and what you may be able to offer the tenant during this time of pandemic. In some cases, you may not have a choice as the tenant may not pay the rent in full knowing they cannot be immediately evicted. If so, you too should be working to contact any of your own creditors to see what relief they are willing to provide during this time.
It is important to recognize that once the conversation has been started with your tenant(s), it is best to approach it on a case-by-case basis, taking each unit and each tenant household into consideration.
If your delinquency period has come or gone (typically the first 3-5 days after payment is due) and your tenant has not paid the rent, it may be time to reach out to them. There will be tenants who will not deal with this head on and may communicate to you by just not paying the rent. It may be up to you to start the conversation.

Q: May I ask a resident for proof of financial hardship due to COVID-19?

Many California cities and now the State of California have implemented Eviction Moratoriums. These moratoriums general prohibit rental property owners from evicting or attempting to evict a commercial or residential tenant for nonpayment of rent due to substantial financial hardship as a result of COVID-19. The Apartment Association of Greater Los Angeles has several new COVID-19 forms to notify your tenants of their rights and to document that they have been financially impacted by COVID-19.
You can ask for proof of financial impact but recognize that it may be hard to obtain such proof (such as letters from employers) as many businesses are not currently operating. Additionally, medical information is sensitive and must be kept private between you and the tenant.
For wage interruption, you may verify with the employer, but make certain that you apply the same standards of verification for all tenants.

Q: Am I required to notify my tenant of the Eviction Moratorium?

Currently, local and state eviction moratoriums do not explicitly require it. However, we anticipate that under the authority of the City Manager, there may be a requirement to do so. To cover all bases, we have created the COVID-19 Notification of Tenant Rights form. We recommend providing the form to any tenant who notifies you of their inability to pay the rent. There may be the requirement to provide the form to all tenants in the near future and if this is the case, we will notify our members just as soon as the requirement is announced.

The City of Los Angeles recently passed a notice requirement, but as of March 29, 2020, the details are not yet available. The Apartment Association of Greater Los Angeles will be developing a new form to notify City of Los Angeles renters in compliance with the City’s Eviction Moratorium Ordinance. Please check back for updates.

Q: I do not believe my tenant has been financially impacted by COVID-19, yet they are telling me they don’t have to pay rent because of the Eviction Moratorium. What do I do?

The Eviction Moratoriums are intended to help those that have been financially impacted by COVID-19 from losing their place to live. If someone has continued to receive wages despite the pandemic or are receiving all or substantially all of their earned income through unemployment insurance and/or Federal subsidies, or has not otherwise seen a reduction income (such as those on government assisted programs), then they are likely to have not been financially impacted and rent is still due and payable, according to the terms of the rental agreement. Do your best to query them on how they have been financially impacted and ask about receiving unemployment benefits or Federal subsidies. Ask them to fill out the Rent Deferral Request form. If they do not fill out the form, and they do not pay rent, under the Eviction Moratorium you would have the right to serve them a 3-Day Notice to Pay Rent or Quit. Make sure to use the COVID-19 specific 3-Day Notice. Understand that although you may be able to serve them the notice, the courts are not currently open so filing an Unlawful Detainer action will have to wait until the courts reopen.

Q: But if I can’t evict my tenant for nonpayment of rent, can’t they just choose not to pay rent?

Realistically they could choose not to pay rent. However, they will still have to face the consequences of nonpayment of rent once the local or state Eviction Moratorium is lifted. You will have the right to serve them with a 3-Day Notice to Pay or Quit if they have not indicated their inability to pay rent is due to COVID-19 or have not proven to your satisfaction their inability to pay rent due to COVID-19 impacts. Once an Eviction Moratorium is lifted, you will need to make the decision on how to move forward with an eviction.

Q: What if there are multiple tenants on the lease, and only one of them has been financially impacted? Do they still have to pay the full rent?

The short answer is “yes.” If there are not individual leases for each tenant in the unit, each tenant is liable (joint and severable) for the full rent. So presumably, if one person can’t pay their portion of the rent, the other tenants are responsible for paying the full rent. It will be up to you to determine how to manage conveying that responsibility and whether you work out a rent deferral program that takes into consideration the financial impact of one roommate.

Q: If I am offering any rent assistance how do I let the resident know that it is temporary?

Yes. That should be clear up-front in any conversations you have. However, more important is to document your agreement.

The Apartment Association of Greater Los Angeles has created two new forms to assist you in dealing with renters that “think” they do not have to pay rent during the COVID-19 local emergency period. The new forms are:

COVID-19 Notice – Landlord Notifies Tenant of COVID-19 Rights for Non-Payment of Rent: This form should be used to let your tenant know their rights in a jurisdiction that has passed an eviction moratorium due to the COVID-19 pandemic. You can provide this form to your tenant if your tenant has indicated he or she might not pay their rent or asks not to pay their rent for reasons other than COVID-19 adverse financial impacts.
COVID-19 Notice – Tenant Notified Landlord of COVID-19 Financial Impact: This form if should be used when your tenant has informed you that they have suffered adverse financial consequences due to COVID-19 and they cannot pay their rent. This form is for jurisdictions that have passed an eviction moratorium due to the COVID-19 pandemic adverse financial impacts.
Receipt for Partial Rent Payment. This form should be used to document receipt of a partial rent payment when your tenant has asked that you accept a partial rent payment due to impacts of the COVID-19 pandemic.

Remind residents that the orders in place are temporary and that nothing absolves them of their responsibility to pay rent. Even if a financial hardship delays their payment, it will be due following the date the emergency is lifted. (Some local jurisdictions are allowing renters 6 months to pay past due or deferred rent.)

Please visit AAGLA’s Forms page to access these forms (LOGIN REQUIRED). The forms are located in section “J. COVID-19 Resources.”

Q: What should I do once the beginning of the month comes and goes, and I have not received rent?

Be prepared to reach out to any tenant that has not paid rent, as you approach the rent delinquent due date.
If they don’t make rent (or make a partial payment) make consideration for how they might be impacted. Do you know what kind of work they do? If so, is it likely their job was impacted?
Call the tenant and ask about their situation and their intentions.
If they are financially impacted by COVID-19, ask them what they can pay in rent that month, and request documentation of the impact on them. (Tenants may not know that this is not a rent holiday, so respectfully request documentation showing proof of impact).
Guide them towards the resources such as unemployment, to assist in paying the rent due. Understand that you may not receive the payment of rent until the financial assistance has been received by the tenant.
Consider negotiating a partial payment, by explaining that non-payment does not excuse the rent due, it merely defers it.
Understand that keeping tenants in place during this time, and avoiding a vacancy, may be in your best interest. We are unsure as to how this pandemic will impact future rental housing vacancies and rents.

Q: Are there any financial assistance programs that I can tell my residents about that offer rent assistance? I have a few tenants that have been laid off due to their businesses closing.

Yes, please suggest that your renters go to one of the following county websites:

Ventura County https://www.ventura.org/county-executive-office/community-development/housing-homeowner-and-rental-assistance/
Ventura County https://www.ventura.org/county-executive-office/community-development/housing-homeowner-and-rental-assistance/Los Angeles County https://www.needhelppayingbills.com/html/los_angeles_rental_assistance.html.
San Bernardino County https://www.needhelppayingbills.com/html/san_bernardino_rental_assistan.html

If your tenant has been laid off or had a reduction in hours with an employer, they can file for state unemployment. Some tenants may not be aware of this or think that a reduction of hours does not qualify (it does!), so providing them guidance to these types of resources could be an important way in which they could pay their rent.

Q: How about our mortgage loans? Are the banks going to waive huge late fees and penalties? Who’s going to help landlords?

California Gov. Gavin Newsom announced Wednesday, March 25, that Wells Fargo, US Bank, Citi and JP Morgan Chase will waive mortgage payments for 90 days. State-chartered banks and credit unions also have agreed to the 90-day forbearance. Bank of America says it will defer payments on a monthly basis until the crisis is over. While details are not fully available, it is recommended that if you can’t make a payment you call your lender as soon as possible, be persistent, and take good notes.

Q: I know my tenant has lost their job and will be unlikely to pay back any deferred rent. Can I offer them free rent?

We recommend that you contact an attorney, should you want to provide free rent.

Q: When will the tenant be responsible for paying back the deferred rent?

In most instances, the tenant will have six months in which to pay the back rent. Some cities allow repayment over 3 months, while the City of Los Angeles allows 12 months. That means you will not be able to demand all of the deferred rent at once, and you may not evict the tenant for nonpayment of rent if they do not pay it back all at once. Our COVID-19 Payment Agreement form has been written to account for an up to 6-month or other payback of the deferred rent.

Q: If my tenant doesn’t pay the rent, I cannot pay my mortgage and other expenses. What should I do?

We know this may be a very real possibility for some rental housing providers. You too may have lost a job or had reduced work hours as a result of COVID-19. It is recommended that you immediately contact your creditors (mortgage lender, credit card company, etc.) to ask what programs they have in place for payment deferrals. Governor Newsom announced a 90-day mortgage deferral for those who have loans with Wells Fargo, US Bank, Citibank and JP Morgan Chase, and others. For more information, please go to: https://aagla.org/2020/03/governor-newsom-announces-major-financial-relief-package-90-day-mortgage-payment-relief-during-covid-19-coronavirus-crisis/.

If you have a federally backed loan (FHA, Fannie Mae or Freddie Mac) the federal government has put into place a mortgage deferral program. Contact your servicing program for more information.

Q: Who DOES have the authority to extend the property tax filing date?

The Governor has the authority. An Action Alert was sent to members on March 25. We are asking that our legislators pressure the Governor to take action to suspend payments for a time, or at the very least, require counties to waive late fees, fines, and penalties.

Q: I understand that the directive regarding foreclosure relief for enterprise-backed mortgagees is for single-family homes only – not multifamily or commercial.? Is that correct?

No, there is assistance for both Single Family Homes and Multifamily and Commercial. Fannie Mae and Freddie Mac backed mortgages for single-family homes are now temporarily protected from foreclosure. The apartment industry is working to expand that protection to multifamily properties. The Department of Housing and Urban Development (HUD) has also announced it will not pursue evictions or foreclosures at HUD properties.

The Federal Housing Finance Agency (FHFA) announced that both Fannie Mae and Freddie Mac will offer mortgage forbearance for multifamily properties that have an Enterprise-back performing multifamily mortgage, for multifamily property owners if they suspend all evictions on residents that are unable to pay rent related to COVID-19.

Q: What Do You Recommend We Do in Handling Late Payments / Need for flexibility?

Many Americans are expected to suffer a loss of income as a result of the COVID-19 outbreak, which could inhibit their ability to pay their rent and meet other financial obligations. The Apartment Association of Greater Los Angeles is actively working through the National Apartment Association to secure federal support for those who are negatively affected by the outbreak, including direct rental payment assistance for American families who suffer a loss of income during the crisis.

In the meantime, we are encouraging all of our members and all other housing providers—to create open lines of communications with their residents to address financial, health, and other hardships that can make it difficult to cover expenses like housing. Of note, providers across the country have implemented eviction moratoriums ranging from one week to 90 days unless the eviction is for criminal or negligent behavior that jeopardizes the life, health or safety of other residents.

Q: What if my renter wants to break their lease early?

We recognize that this may be a very real possibility for some owners, especially if you rent to students. With classes at the University being moved to online forums only, and the threat of summer school also being cancelled, some renters may need to make different plans for their living situation. Leases are contracts; therefore, it is up to you on a case-by-case basis to decide what to do.

In some cases, you may determine that the tenant has not been financially impacted by COVID-19, and require the tenant fulfill the obligations of the lease. In other cases, you may decide to withhold the security deposit as a lease-break fee and allow the tenant release from the lease. Regardless of what you decide to do, a lease is a legal contract and contract laws may apply.

Q: Is it true I can’t evict someone during the COVID-19 crisis?

At this time, the answer is likely “yes.” The courts in many California jurisdictions are not open for Unlawful Detainers (Evictions) currently. Many cities throughout California have passed (by ordinance or executive order) an Eviction Moratorium or are in the process of ordering or passing an eviction moratorium.

Again, it is important to emphasize that any moratorium passed does not absolve a renter of their responsibility to pay the rent once the moratorium is lifted. It will be your responsibility (and choice) to determine how you manage a tenant’s inability to pay the rent.

Q: What if my tenant won’t allow me or a repair person in the unit because they are afraid of catching the virus?

First and foremost, it is important to recognize that managing people’s fears during a pandemic or crisis is very important. There may be some tenants who may be very scared about the possibility of getting COVID-19. That fear must be balanced with making sure that issues of safety and health are being taken care of. If you have a repair that is an issue of health and safety, try to work with your tenant to assure them you are only doing what is highly necessary. See if the repair person is willing to wear fully protective gear to help minimize their exposure to the tenants and themselves. If all else fails with the tenant, make sure to carefully document their refusal to allow entry, in case there is a question about the habitability of the unit in the future.

Q: What are some Quarantined Resident Recommendations?

Most of us will have residents who need to self-quarantine in their apartment. Recommended practices in that situation include:

Service Requests and Apartment Access.? Suspend access to the apartment for routine maintenance, repairs and inspections. The apartment should only be entered for emergency repairs. Close contact with the resident should be avoided during any entry of the apartment. Again, follow CDC Guidelines when entering units where an infected person resides.

Cleaning Requirements.? Follow the guidance of the local public health agency concerning any additional cleaning of the common areas or apartment as a result of the self-quarantine. Additional cleaning may not be recommended or required in this situation. If the public health agency or client recommends or requires additional cleaning that requires the use of personal protective equipment (PPE) or is beyond the capability of your team or regular cleaning service, consider hiring a qualified vendor to perform the cleaning. Follow the guidance of the local public health agency concerning package deliveries. If you do deliver packages, leave them outside the apartment door to avoid close contact with the self-quarantining resident.

Vendor Services.? Vendors who regularly provide services within apartments should be notified that service is suspended to the apartment in question, without advising them of the reason for the suspension. If you offer door side trash pickup, that may continue. Do not inform your door side service provider which apartment is affected by the self-quarantine. It is very important to protect resident privacy in discussions with vendors.

Support to the Resident.? A period of self-quarantine may be stressful for a resident. You should endeavor to be empathetic and supportive during this challenging time, keeping in mind restrictions on your ability to be in close physical contact with the resident. Set reasonable expectations with the resident about your ability to help.

Protect Resident and Employee Privacy.? Information about the health and status of the self-quarantining resident or affected employee should not be shared with other residents or employees. Consider sharing that information with the community manager but advise the manager not to discuss it with other team members except as necessary to comply with other guidance received.

Eviction Moratoriums

Q: What are the specifics of local eviction moratoriums?

AAGLA has created a table which summarizes the local eviction moratoriums passed either through executive order or by ordinance within the Greater Los Angeles Area.

After the Crisis

Q: Will insurance cover possible loss of revenue for owners of rental housing? Should we apply for government aid? Short term loans, that don’t need to be paid back?

Planning for this outbreak, or any type of disaster, also means considering what happens after the event. More importantly, plan ahead. The human and financial impact on a company, its residents, and its operations can be damaging to a business if the recovery process is not included in your overall emergency response plan.

In the days following an incident or disaster, it is recommended that you contact your insurance company to evaluate coverage and adjust your coverage. Verify whether your insurance covers your business for revenue or loss of rent.

Check in with all residents, especially those affected. Evaluate whether it is time or not to reopen common areas On the employment side, identify any need for employee assistance programs, revisit human resources policies regarding back-to-work issues, provide counseling where appropriate or needed. Pay special attention to the availability of government aid.

Finally, evaluate the effectiveness of your or your company’s Emergency Response Plan. Identify issues or failures and look to modify the plan accordingly. The National Apartment Association reminds us that “There is no one approach fits all” The best strategy, and NAA’s recommendation, is for owners, managers and residents to partner together to find the optimal solution. Providing a secure home for all of our residents is our primary goal.”

Substantial Benefits May be Available to Tenants Who Have Lost Jobs Due to COVID-19April 7, 2020 Governor Newsom Issues Executive Order Placing Moratorium on EvictionsMarch 27, 2020