Terms of Use & Refund Policy

Apartment Association of Greater Los Angeles Website and Forms

APARTMENT ASSOCIATION OF GREATER LOS ANGELES Terms of Use

Effective Date: April 28, 2026

IMPORTANT NOTICE: THESE TERMS REQUIRE BINDING INDIVIDUAL ARBITRATION AND A WAIVER OF CLASS ACTION AND JURY TRIAL RIGHTS, INCLUDING DISPUTES ARISING FROM YOUR ACCESS TO OR USE OF THE SITE OR SERVICES, AS DETAILED IN THE “DISPUTE RESOLUTION; CLASS ACTION AND JURY TRIAL WAIVER” SECTION BELOW.

Introduction

Please review this page carefully. These Terms of Use (“Terms” or “Agreement”) constitute a legal contract between you and Apartment Association of Los Angeles County, Inc. d/b/a Apartment Association of Greater Los Angeles (“AAGLA,” “the Association,” “we,” “us” or “our”) and govern your access to and use of the https://aagla.org/ and https://members.aagla.org/ websites and their subdomains (collectively, the “Website” or “Site”), and all portals, services, events, and interactive features, or other services controlled by us that post a link to these Terms, including use of all forms provided by AAGLA and any other site content (collectively, the “Services”). By using the Site or Services, you agree to these Terms. These Terms form a contract between you and AAGLA, and if you are using the Site or Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity and such entity will also be considered a party to these Terms. If you do not accept these Terms, do not use the Site or Services.

All references to “you” or “your” in these Terms mean the person who registers for, accesses, or uses the Site, or the Services, including those that download and print any forms, content, materials or documents. Our Services are not intended for those under the age of 18. By accessing our Services, you represent and warrant that you are at least 18 years of age or the age of legal majority in your jurisdiction.

Scope of Terms; Who Is a User

These Terms apply to all visitors, members, and other individuals who access, browse, download, print, register for, or otherwise use any portion of the Website or Services (each, a “User”). These Terms govern use of all AAGLA-controlled sites and subdomains, including without limitation http://www.aagla.org/ and members.aagla.org, and any forms, publications, templates, portals, or member-only resources made available through the Services. Certain portions of the Services may be available only to members in good standing in accordance with AAGLA Bylaws, and AAGLA reserves the right to restrict access accordingly.

From time to time, AAGLA may decide to modify, add, or delete portions of these Terms and will post those changes here. If AAGLA does so, your continued use of the Site or the Services after any such changes have been made means you agree to such changes. The amended Terms will automatically be effective when posted on this Site. In addition, AAGLA reserves the right to change and improve the features and functionality of the Services at any time, which includes adding, modifying or removing features and functionality of the Services, or updating how our Services are provided.

Availability of Services

AAGLA may modify, suspend, or discontinue any portion of the Site or Services, including member benefits, forms, or resources, at any time without notice or liability.

Privacy Policy

Our Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms. By using the Site and our Services, you indicate that you understand and consent to the collection, use, and disclosure of your information as described in our Privacy Policy. Our Privacy Policy may provide additional options to opt out of the sharing or certain uses of this information depending on the jurisdiction in which you reside. Please carefully review our Privacy Policy.

Additional Terms and Conditions

In connection with your use of the Site and Services, you may occasionally be asked to consent to policies or terms and conditions in addition to these Terms. For instance, our users must also agree to the Membership Terms or the Terms for a third-party site that may provide additional forms to use those services. Please read any supplemental policies and terms carefully before making any use of such portions of the Site or Services, as you will be bound by those terms. Any supplemental terms will not vary or replace these Terms regarding any use of our Site or Services unless otherwise expressly stated. To the extent that additional rules and guidelines affect your use of our Services, those rules and guidelines are incorporated by reference into these Terms.

Consent to Electronic Communications

By using the Site and our Services, you agree that we may communicate with you electronically regarding your use of the Site or Services and that any notices, agreements, disclosures, or other communications that AAGLA sends to you electronically will satisfy any legal requirements including any requirement that the communications be in writing. To withdraw your consent from receiving electronic notices, please notify us at info@aagla.org.

Mobile Messaging

If AAGLA offers SMS or text messaging communications, your participation in those communications will be subject to any additional terms presented at the time of enrollment, as well as our Privacy Policy. You may opt out of non-mandatory text messages at any time by following the instructions provided in the applicable message.

Third Party Websites

The Site may contain links to third party websites that take you outside of the AAGLA websites and the Services (“Linked Sites”), including social media platforms, payment processors, analytics providers, advertising partners, embedded media providers, customer support tools, and other service providers, or other websites or online services operated by third parties or partnered vendors. We and/or third parties may make available through the Site message boards, chat functionality and comment features to which you are able to post information and materials (each, a “Forum”). We do not control, endorse, sponsor, recommend or otherwise accept responsibility for the content of such Linked Sites or any Forum, nor do we make any warranties or representations, express or implied, regarding the content (or the accuracy, currency, or completeness of such content) on any Linked Sites or in any Forum. When you follow a link to another website, that website will be governed by different terms of use and a different privacy policy. You should read and agree to those policies.

Your correspondence or business dealings with, or participation in promotions of, advertisers or third parties found on or throughout the Linked Sites are solely between you and such third parties and are not binding on us. AAGLA is not responsible or liable for any loss or damage arising from your use of or reliance on any Linked Sites or your interactions with third parties.

Prohibited Conduct

You may not access or use, or attempt to access or use, the Site or the Services to take any action that could harm us or any third party, interfere with the operation of the Site or the Services, or in a manner that violates any law(s). For example, and without limitation, you may not:

Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity or the origin of any information you provide;
Engage in unauthorized spidering, scraping or harvesting of content or personal information, or use any other unauthorized automated means to compile information;
Use any manual or automated process to extract, aggregate, or reproduce content from the Site for commercial purposes, competitive analysis, training of artificial intelligence or machine learning models, or any other purpose not expressly authorized by AAGLA;
Obtain or attempt to gain unauthorized access to other computer systems, materials, information or any services available on or through the Site or the Services;
Collect or store personal data about other users of the Site or the Services or solicit personal information from any individual without proper rights or the consent of the individual;
Use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or the Services or any activity conducted on the Site or the Services or attempt to probe, scan, test the vulnerability of, or breach the security of any system or network;
Circumvent, reverse engineer, decipher, decompile, disassemble, decrypt or otherwise alter or interfere with (or attempt, encourage or support anyone else’s attempt to engage in such activities) any of the software comprising or in any way making up a part of the Site. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited;
Permit any third party to use, input, process, or incorporate the materials or services (or any portion thereof) in any manner with any generative artificial intelligence, machine learning, or automated content-generation technology or service;
Take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure;
Upload or otherwise transmit any communication, software or material that contains a virus or is otherwise harmful to AAGLA’s or its users’ computers or systems;
Send or cause to be sent any communication (including email) to other users without their consent (e.g., “mailbombs” or “spamming”);
Violate, or encourage any conduct that would violate, any applicable law or regulation;
Engage in fraud or misuse of the Services;
Cause damage, embarrassment or adverse publicity to AAGLA;
Engage in any other conduct that restricts or inhibits any person from using or enjoying the Site or the Services or that, in our sole judgment, exposes us or any of our users, affiliates or any other third party to any liability, damages or detriment of any type; or
You may not use the Site, Services, or Site Content to develop, provide, or support any competing product or service without AAGLA’s prior written consent.

Violating the security of the Site or the Services is prohibited and may result in criminal and civil liability. We may investigate incidents involving such violations and may involve, and will cooperate with, law enforcement if a criminal violation is suspected. AAGLA reserves the right to suspend or terminate access to the Services, and to cooperate fully with law enforcement authorities in prosecuting users who violate applicable laws.

Membership and Cancellation

In the event your AAGLA membership (“Membership”) starts with a free trial, free trials are for new subscribers or members only. AAGLA reserves the right, in its absolute discretion, to determine your free trial eligibility. Free trials are limited to one per household and subject to all terms and conditions associated with the free trial. Any member of a household that obtains a second free trial or that does not abide by the associated terms and conditions of such free trial will not be eligible for refunds for any reason. We will begin billing for monthly Membership fees at the end of the free trial period of your membership.

New Member Information

New Member’s “Membership Name” may be published and you authorize us to publish in one issue of AAGLA’s Apartment Age magazine in the section “Welcome New Members” sometime after joining. Upon joining AAGLA, AAGLA will provide you with and you consent to receiving news updates and other alerts via electronic mail from time to time. You may, at your option, “opt-out” of receiving news updates and other alerts by selecting the appropriate link embedded in AAGLA’s electronic mail messages.

Member-Initiated Cancellations

AAGLA makes every effort to ensure satisfaction with your membership investment. Refunds are provided within three (3) business following receipt of payment, less a $50.00 cancellation fee for a new or renewing member, with the following conditions:

If you or any individual or entity associated with the membership has either downloaded, accessed, or viewed any available online forms, taken training online via www.aagla.org, has accessed the National Apartment Association’s Blue Moon “Click and Lease” program or has contacted AAGLA for operational advice, no refund will be made.

If you or any individual or entity tied to the membership has not downloaded, / accessed, or /viewed any of our available online forms, courses, or taken training online via https://members.aagla.org/, has accessed the National Apartment Association’s Blue Moon “Click and Lease” program or has contacted us AAGLA for operational advice, a refund will be made less a $50.00 administrative fee.

After three (3) business days, no refunds will be made available for new or renewal membership purchases. Requests for membership fee refunds must be emailed to accounting@aagla.org or sent via overnight courier to the Apartment Association of Greater Los Angeles, 621 South Westmoreland Avenue, Los Angeles, CA 90005; Attn. Credit and Collections. Your membership can be cancelled at any time by requesting such cancellation in an email to accounting@aagla.org. Any membership cancellations that take place more than three (3) business days after purchase or renewal will not be refunded, however all membership-related benefits will be cancelled.

Association-Initiated Cancellations

AAGLA reserves the right to refuse or cancel your membership in its sole discretion, for any or no reason. If we refuse your new or renewal membership for reasons other than violations of our Bylaws, you will be offered a refund. Otherwise, membership dues paid to AAGLA are non-refundable. All other refunds are subject to the policies contained in these Terms.

Membership Verification and Audit Rights

The Association has no obligation, but reserves the right, to monitor and review your account information and history and the content and materials accessed by you or others for the purpose of determining compliance with these terms or to detect illegal activity. The Association may verify information provided in connection with membership applications, renewals, dues calculations, access to forms, operational advice, or other member benefits, including property ownership, management status, and unit counts. The Association may use third-party data sources, including Form Simplicity Products, LLC, CoStar, ALN Apartment Data, public records, and other commercially available sources, to confirm the accuracy of submitted information. By applying for membership or using member benefits, you agree to such verification. The Association reserves the right to request additional supporting documentation, adjust dues or membership status, or suspend or terminate access where submitted information is inaccurate, incomplete, or misleading. The Association may rely on such third-party sources without independent verification and may disclose information obtained through monitoring or review as we deem appropriate.

Payment

All memberships, events, seminars, merchandise and other Services are subject to a one-time or recurring payment. Payment will be made through us or our third-party payment processors for online transactions. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

Check or electronic check payments returned for non-sufficient funds, stop payment requests, declined credit cards, or a closed account will result in:

A $35.00 Returned Check Fee (check or electronic check payment only)
Suspension or cancellation of membership at the discretion of AAGLA
A $35.00 membership reinstatement fee for cancelled membership once reinstated

Saved Payment/Membership Auto-Renewal Policy and Process:

The Association will only enable members to save payment information and/or establish auto-renewals for membership purchases in the following ways:

Telephone [Credit Card Only]. Staff confirms verbally that customer wants to save payment / set up autorenewal information in our system, communicating that it is secure and no-account information is stored by AAGLA. An AAGLA team member will document with an activity note in the AAGLA’s information management system (tied to the customer account) that the customer requested payment information / autorenewal over the phone, documenting the date, time and any other pertinent details.
Electronic [Credit Card and eCheck]. AAGLA’s Association Management System, Novi AMS, works with QuickBooks Payments to provide a secure method of storing electronic check and credit card information and allowing setup of autorenewals. No account information is stored locally by AAGLA or Novi AMS, and members will be able to access, add, change or remove their Saved Payment Methods / Auto-renewal settings anytime via AAGLA’s Member Compass.

Webinars, Events, Classes, Seminars and Merchandise; Golf Tournament

Once enrolled, there are no refunds, including for purchases of webinars, events, classes, and seminars (collectively, “Events”), either online or in-person. Merchandise fees, and other charges paid to AAGLA are non-refundable except as expressly stated in writing by AAGLA. If AAGLA must cancel or postpone an Event, a full or partial refund will be offered. Any decision to cancel or postpone an Event shall be at AAGLA’S sole discretion and upon such occurrence, registrants shall not be entitled to any other compensation or to any other rights, remedies, or damages resulting from such postponement or cancellation. This policy applies to members and non-members of AAGLA who purchase Events or merchandise from AAGLA. Refund requests for eligible events must be submitted in writing prior to the applicable event date. AAGLA reserves the right to deny refunds for no-shows, partial attendance, or cancellations outside of stated deadlines.

Event Registration Information

AAGLA collects registration information, including personal details such as name, contact information, job title, and company affiliation, from customers, clients, members, or participants for the purpose of organizing and managing events, programs, or activities. The collection, use and disclosure of this information is subject to our Privacy Policy.

Refunds for purchases of merchandise or products in AAGLA’s online store may be requested by email to accounting@aagla.org prior to the shipment of the purchased materials. Errors in shipping (e.g., shipped to incorrect address or wrong merchandise) will be refunded upon the return of incorrectly shipped merchandise, as allowed by applicable law. The merchandise or products on our Site or in our online store may occasionally be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information regarding the merchandise and products on our Site. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Additional refund and cancellation policies may apply to specific programs, merchandise, or Services and will be disclosed at the time of purchase or registration.

Golf Tournament

AAGLA holds an annual Golf Tournament. The terms herein apply to that event, under any description of the event. As a general matter, once enrolled and paid, there are no refunds, including on Admission, Green Fees, or Sponsorship of the Golf Tournament (“Tournament”).

1. General Rules & Conditions:

(i.) Only two riders and two golf bags per golf cart (unless otherwise allowed by the golf course). All participants must observe the safety rules printed in the golf cart or otherwise provided by AAGLA or the golf course, and must drive with caution as golf course conditions allow.

(ii.) Each participant must have a set of clubs or may rent clubs from the Golf Shop subject to availability. Despite any lack of availability of golf clubs for rent from the Golf Shop or otherwise, no refund will be given.

(iii.) Participants agree to utilize best efforts to keep up with the group playing in front of them.

(iv.) Participants are required to adhere to the Dress Code. Please ask the golf course representative for a copy of the dress code or review the dress code online at https://www.debellgolf.com/ . The course is a “soft spike” property.

(v.) All participants must be aged 21+.

2. Personal Property / Proper Conduct / Indemnity:

Neither AAGLA nor its agents guarantee the security of any personal property at the Tournament, and you and each person using the facilities is required to take precautions against theft and to properly secure all articles of personal property. You agree that AAGLA and its agents are not responsible for or liable for articles damaged, lost, or stolen in or around the golf facilities or in any way in connection with the Tournament.

You are responsible for the proper conduct and attire of all Tournament participants, use and care of the golf course, clubhouse facilities, equipment, and golf carts. You are also responsible for any injuries to people, or damage to property, equipment and golf carts caused by you during the Tournament.

You agree to promptly pay for all injuries to persons and damage to property caused by your negligence or otherwise upon presentation of the applicable charges. You agree to indemnify, defend and hold harmless AAGLA, its partners, employees, agents, officers, directors, affiliates and independent contractors from and against any and all damages, losses, claims, costs, actions, liabilities, injuries, suits or allegations (collectively, “claims”), in whole or in part arising directly or indirectly from (i) your actions or the actions of any participant or guest of your event, or any of your employees or agents, or (ii) any breach of this Agreement by you, except to the extent such claims are caused by our sole gross negligence or willful misconduct. Except as stated in the preceding sentence, neither AAGLA nor you shall be liable to the other for any incidental, consequential, indirect, special, or punitive damages.

AAGLA, its agents, and/or the management of the golf course reserve the right to remove anyone from the property who engages in disruptive, violent, profane, intoxicated or abusive behavior.

3. Sponsorships and Sponsors:

(i.) Sponsor Setup / Hours: The course and clubhouse will be available to the Sponsors at a time specified in the Sponsor Kit. All exhibits and furnishings must be confined to the limits of the areas designated by AAGLA. Sponsors will be notified not less than seven (7) days before the Tournament of specific dates and time for move-in and move-out.

(ii.) Special Utilities: Electrical, gas, water, internet, telephone, and other such services that may be required by Sponsor are provided only when the Sponsor orders and agrees to pay for such utilities specifically from the authorized service contractor to supply such services in conformity with city, insurance and other requirements. Upon written request, AAGLA will provide information about the authorized service contractor.

(iii.) Space Assignment: All spaces shall be assigned by AAGLA in consultation with the golf course management. Sponsors shall not assign, sublet, or apportion any part of the space assigned. The space location may be moved at the discretion of AAGLA and/or golf course management.

(iv) Default of Occupancy: Should Sponsor fail to participate and/or remit payment as contracted, Sponsor shall not be relieved of its obligation to pay full Sponsorship fees. If the Sponsor fails to occupy the space by 8:00 a.m. on the day of the Tournament, such space may be rented, relocated and/or assigned to another Sponsor or used for other purposes within the sole discretion of either AAGLA or the golf course management.

(v.) Rescheduling the Tournament/Force Majeure: Notwithstanding anything to the contrary contained in this agreement, if for any reason beyond AAGLA’s reasonable control, including but not limited to strikes, lockouts, labor disputes, acts, regulations, orders of government authorities, civil disorder, disasters, acts of war, rebellion, riots, acts of terrorism, civil unrest, epidemics, quarantine, public health restrictions, public health advisories, acts of God, fires, earthquakes, storms, flood, power outages, emergency conditions, casualty, or any delay in necessary and essential repairs of Course facilities (collectively, “Force Majeure Event”), AAGLA is unable to perform our obligations in connection with the Tournament and/or the golf facilities are otherwise unavailable for use in connection with the Tournament, AAGLA shall have the right to suspend or cancel its obligations upon notice, and AAGLA shall not be liable for such non-performance due to the Force Majeure Event.

A suspension pursuant to a Force Majeure Event per the terms of the previous paragraph shall give AAGLA the option to reschedule the Tournament, such option to be exercised, if at all, by notice to Sponsor within one month following the end of any such suspension. In the event AAGLA cancels the Tournament and Sponsor requests a refund of monies paid, AAGLA reserves the right to retain such portion of the Admission and Sponsorship fees as shall be required to compensate AAGLA for expenses incurred up to the time such Force Majeure Event shall have occurred. If such Force Majeure Event occurs, any remaining deposits and/or payments will be applied to the next rescheduled Tournament.

(vi.) Compliance with Local Laws: Sponsor and its agents, employees and representatives will, at all times, comply with all federal, state, city and local laws and ordinances. Sponsor shall be responsible for obtaining any and all licenses, permits or approvals required under the state or local law applicable to Sponsor’s particular activity at the show. Sponsor shall also be responsible for obtaining tax identification numbers all taxes, license fees or other charges that may become due to any government authority in connection with the Sponsor’s activity. Contractors are required to have a current California Contractors license. Sponsor’s handling food of any type are required to notify and seek approval from AAGLA and have an appropriate health permit.

(vii.) Collection: If suit is instituted to collect past due monies, Sponsor agrees to pay the actual cost and expenses of collection in addition to court costs and reasonable attorneys’ fees and costs together with interest on such amount at the maximum rate permitted by law.

(viii.) No Representation: AAGLA and its agents make no representation or warranty regarding the success of the Tournament, including but not limited to the attendance, Sponsor participation, weather, or the success of Sponsor’s participation.

Account Creation and Use

Certain portions of the Services, including member-only forms, publications, and other resources, are available for use only while a member is in good standing in accordance with AAGLA’s Bylaws. To access and use portions of the Site or Services, we may require you to register for an account (“Account”). You agree to provide accurate, current, and complete information during the registration process, and to update such information to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your registration, username, password, and/or Account. We therefore urge you not to share your Account credentials with anyone, and you agree to notify us immediately of any unauthorized access to or use of your Account. By creating an Account, you represent that you are using your account for a lawful purpose – and you may not use your Account or the Site or Services for the purpose of committing or furthering fraudulent acts or for committing any acts that would give rise to civil or criminal liability.

Eligibility

We may, in our sole discretion, terminate your password, account (or any part thereof) or use of the Site or Services if you violate any of the terms of this Agreement. AAGLA will not be liable to you or any third party for any termination of your access to the Site or Services for cause. If your status as a user of this Site is terminated, you will (i) stop using the Site and any information obtained from the Site, and (ii) destroy all copies of your account information, password and any information obtained from this Site.

AAGLA may also suspend, restrict, or terminate access to member-only resources if you are no longer a member in good standing or if AAGLA reasonably believes your account is being used in an unauthorized manner.

Promotions, Surveys, and Interactive Features

From time to time, AAGLA may offer surveys, promotions, educational programs, events, message boards, or other interactive features through the Site or Services. Additional terms may apply to those features and will be presented where applicable.

Submitted Materials

Please note that the transmission of confidential, sensitive, privileged and/or financial information via email is not secure. Any confidential or personal information requested by AAGLA should be submitted securely, via a secure file transfer protocol (FTPS) or other secure method designated by AAGLA. If you have any concerns about the transmission of such information, please contact our office by phone for further instructions.

Unless specifically requested, AAGLA does not wish to receive any confidential, proprietary, or trade secret information from you via the Site (including via contact email or forms made available on the Site). You remain fully responsible for the materials or submissions that you provide to us, including, without limitation, any information, requests, comments, feedback, images, videos, testimonials, social media content, or other materials submitted, posted, uploaded, sent or otherwise transmitted to us through this Site, on our Forum, or via our social media (“Submitted Material”). Accordingly, if you send us any Submitted Material, you grant AAGLA a royalty-free, worldwide, non-exclusive, and sub-licensable right and license to use the Submitted Material for the purpose of operating, promoting, and improving the Site, Services, and AAGLA’s programs and activities.

If you send AAGLA any Submitted Material, you also warrant that the Submitted Material is not confidential or secret and that the Submitted Material is owned entirely by you or that you otherwise have all rights necessary (including rights of privacy and rights of publicity) to provide it to AAGLA for any such use as permitted by the license in this Section.

In addition to the rights applicable to any Submitted Material, when you post information, comments or reviews to the Site, our Forum, or via mentions in social media or third-party websites, you also grant us the right to use the name, username, or profile that you submit with any review, comment, or other content, in connection with such review, Forum content, comment or other content. You shall not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submitted Material, including Forum content, reviews, comments or other content. We may, but shall not be obligated to, remove or edit any Submitted Material (including Forum posts, comments or reviews) for any reason.

You agree not to provide Submitted Material that:

Infringes on the copyright, trademark, patent or other intellectual property right of any third party;
Is false, misleading, libelous, defamatory, obscene, abusive, hateful or sexually explicit;
Violates a third party’s right to privacy or publicity;
Degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual orientation, disability or other classification;
Contains epithets or other language or material intended to intimidate or incite violence;
Contains a virus, worm, Trojan Horse, time bomb or any other harmful program or component;
Contains any commercial material or solicits any funds (charitable or commercial), perpetuates chain letters or pyramid schemes, promotes commercial entities, or otherwise engages in commercial activity; or
Violates any applicable local, state, national or international law, or advocates illegal activity.

Since AAGLA does not control the Submitted Material, we do not guarantee the truthfulness, integrity, suitability, or quality of the Submitted Material, and we do not endorse such Submitted Material. We are not obligated to use your Submitted Material and may delete, modify, reuse, move or remove any Submitted Material at any time. We do not guarantee any confidentiality with respect to any Submitted Material. Under no circumstances will AAGLA be liable in any way for Submitted Material made available through the Site, a Forum, or social media by you or any third party.

Intellectual Property

This Site contains content that is protected by copyrights, trademarks, service marks, trade dress, patents, moral rights, or other proprietary rights under the intellectual property laws of the United States and other countries (“Content”), and that these rights are valid and protected in all forms, media, and technologies existing now and hereinafter developed. Unless otherwise provided in these Terms or otherwise indicated on the Site, AAGLA or its third-party licensors own all Content on this Site including, without limitation, all videos, text, graphics, user interfaces, visual interfaces, photographs, moving images, illustrations, files, trademarks, logos, service marks, artwork, computer code, design, structure, selection, coordination, “look and feel” and arrangement of such Content. All trademarks displayed on our Site are the trademarks of their respective owners and constitute neither an endorsement nor a recommendation of such parties. In addition, any use of trademarks or links to the websites of third parties is not intended to imply that those third parties endorse or have any affiliation with AAGLA.

Your use of this Site shall not grant you any claim of ownership over any Content, and you agree to comply with all applicable intellectual property laws. You may print copies of the Content, provided that these copies are made only for personal, non-commercial use, and provided that you maintain any notices contained in the Content, or maintained by the licensor or author, such as all copyright notices, trademark legends, attributions, by-lines, or other proprietary rights notices. You may provide a link to the top page of the Site unless and until AAGLA gives you notice that you must discontinue linking to the Site. You may not publish, reproduce, distribute, display, perform, modify, transmit, participate in the sale of or transfer of, or create derivative works based on any Content, including the AAGLA name, logo, and other branding materials, in whole or in part, without our prior written consent. You may not store electronically any significant portion of any Content from the Site. The use of Content from the Site on any other site, including by linking or framing, or in any networked computer environment, for any purpose, is prohibited without AAGLA’s prior written approval.

The Site and Content are protected not only by copyright and trademark law, but also by trade dress and proprietary rights, including the design, layout, appearance, structure, color schemes, and “look and feel” of the Site. You may not use any AAGLA trademarks, logos, service marks, or branding elements without AAGLA’s prior written consent.

For permission to use Content from the Site or from marketing material authored and distributed by AAGLA, you must request written permission in advance and provide full attribution. Permission should be requested by contacting info@aagla.org.

Claims of Infringement

AAGLA respects the intellectual property of others and requires that you do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, AAGLA will respond expeditiously to notices of alleged copyright infringement that are duly reported to its Designated Copyright Agent identified in the notice below. AAGLA will disable and/or remove access to the website for users who are repeat infringers. If you believe that your content has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide AAGLA Copyright Agent the following information:

DMCA Notice of Alleged Infringement (“Notice”)

Identify the copyrighted work that you claim has been infringed, or if multiple works are covered by this Notice you may provide a representative list of the copyrighted works that you claim have been infringed.
Identify the material or link you claim is infringing and provide a description of where the infringing work is located on the website.
Provide your mailing address, telephone number and, if available, email address.
Include both of the following statements in the body of the Notice:
“I hereby state that I have a good-faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to AAGLA Designated Copyright Agent:

While AAGLA considers all such notices seriously, you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that content or activity is infringing. Accordingly, if you are uncertain whether material infringes your copyrights (including whether use of copyrighted material may constitute fair use) you may wish to seek the advice of an attorney.

Indemnification

You agree to defend, indemnify, and hold harmless AAGLA, its affiliates, related entities, divisions, subsidiaries, or parent companies, its officers, directors, employees, affiliates, service providers, and agents from and against any claims, losses, damages, fines, penalties or other liabilities in any way associated with: (i) your use of and access to the Site or Services; (ii) your violation of any of these Terms; and (iii) your violation of any third party right including any copyright, trademark, trade secret, or privacy right related to your User Content or Submitted Material, or your misuse of the Site or Services.

Disclaimers

YOUR USE OF THE SITE IS AT YOUR OWN RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE OPERATION OF THE SITE OR THE INFORMATION, MATERIALS, GOODS OR SERVICES APPEARING OR OFFERED ON THE SITE, ALL OF WHICH ARE PROVIDED “AS IS.” WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY (1) WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) WARRANTIES AGAINST INFRINGEMENT OF ANY THIRD-PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS OR ANY RIGHT OF PRIVACY; (3) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THE SITE OR THE SERVICES; (4) WARRANTIES RELATING TO THE COMPLETENESS, ACCURACY, RELIABILITY, CORRECTNESS OR CURRENCY OF ANY INFORMATION ON THIS WEBSITE OR OTHERWISE BY US; (5) WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY US OR ANY THIRD PARTY; AND (6) WARRANTIES OF TITLE. FURTHER, AAGLA DOES NOT WARRANT THAT THE SITE OR THE SERVICES WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, THAT (1) THE SITE, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, ACCURATE, COMPLETE, UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED; (2) THE SITE OR ANY EMAIL WE SEND YOU, OR THE SERVER THAT MAKES THE SITE OR EMAILS AVAILABLE, IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR DEVICE OR OTHER PROPERTY BECAUSE OF YOUR ACCESS TO, USE OF, OR BROWSING ON THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. HOWEVER, IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, AAGLA MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING ANY FORMS, TEMPLATES, OR DOCUMENTS MADE AVAILABLE THROUGH THE SERVICES, INCLUDING THEIR LEGAL SUFFICIENCY, ENFORCEABILITY, OR COMPLIANCE WITH APPLICABLE LAW. AAGLA expressly disclaims any liability for information provided by its customer service representatives to the extent the information is inconsistent with the information set forth herein.

No Legal Advice; No Attorney-Client Relationship

AAGLA is not a law firm and does not provide legal advice. Nothing on the Site or within the Services constitutes legal advice, nor should any information, forms, templates, or materials provided by AAGLA be relied upon as a substitute for consultation with a licensed attorney. Your use of the Site does not create an attorney-client relationship between you and AAGLA. Laws and regulations vary by jurisdiction, and you are solely responsible for ensuring compliance with all applicable laws in your use of any materials obtained through the Services.

Forms, templates, notices, lease-related materials, and other documents made available through the Site are provided for general informational purposes only and may not reflect current law or be suitable for your specific circumstances.

You acknowledge that you do not rely on any information, materials, forms, or content provided by AAGLA as legal, financial, or professional advice.

Use of Forms and Documents

AAGLA may provide forms, templates, notices, lease-related materials, and other documents for general informational purposes only. These materials are not legal advice and may not be appropriate for all situations or jurisdictions. Laws change frequently, and the application of laws depends on specific facts and circumstances. You are solely responsible for determining whether any such materials are suitable for your needs and for ensuring compliance with applicable laws. You are encouraged to consult with a qualified attorney before using any such materials.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: IN NO EVENT WILL AAGLA (OR ITS OFFICERS, DIRECTORS, AFFILIATES, AGENTS, SUBSIDIARIES, RELATED ENTITIES, JOINT VENTURES AND EMPLOYEES, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR SERVICES) BE LIABLE FOR DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE USE OR INABILITY TO USE THE SITE OR SERVICES, OR CONTENT INCLUDING ANY LOSS OF REVENUE, PROFITS, OR DATA OR BUSINESS INTERRUPTION, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND EVEN IF AAGLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL AAGLA’S AGGREGATE LIABILITY (OR THE AGGREGATE LIABILITY OF ITS OFFICERS, DIRECTORS, AFFILIATES, AGENTS, SUBSIDIARIES, RELATED ENTITIES, JOINT VENTURES AND EMPLOYEES) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE WEBSITE, OR THE SERVICES (WHETHER IN CONTRACT, TORT NEGLIGENCE, WARRANTY OR OTHERWISE) EXCEED THE GREATER OF (I) FIFTY DOLLARS ($50), OR (II) THE AMOUNT YOU PAID TO AAGLA, IF YOU ARE A PAYING SUBSCRIBER, IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AAGLA’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AAGLA DISCLAIMS ALL LIABILITY OF ANY KIND ARISING FROM THE UNAUTHORIZED ACCESS TO OR USE OF YOUR INFORMATION. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO STOP USING THE SITE. THIS LIMITATION APPLIES TO ALL CLAIMS, INCLUDING THOSE ARISING FROM DATA ACCESS, DATA USE, TRACKING TECHNOLOGIES, OR PRIVACY-RELATED PRACTICES.

Release

If you have a dispute with us or one or more users of the Site or the Services, you release AAGLA (and its officers, directors, affiliates, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

You expressly acknowledge and agree that all rights under Section 1542 of the California Civil Code are expressly waived. That section provides: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.

Statute of Limitations

ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE OR SERVICES MUST BEGIN WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Termination

AAGLA reserves the right, in its sole discretion, to restrict, suspend, or terminate these Terms and your access to all or any part of the Site, Content or Services, at any time and for any reason without prior notice or liability. You may terminate these Terms by discontinuing your use of the Services and access to the Site or by notifying us in writing if you have an Account with us (subject to the terms of your agreement). AAGLA also reserves the right, in its sole discretion, to cease providing the Site or Services at any time.

Severability

If any provision of these Terms is held in whole or in part to be invalid, void, or unenforceable in any jurisdiction for any reason, the remainder of that provision and of the entire Agreement will be severable and remain in full force and effect.

Governing Law

These Terms will be governed by the Federal Arbitration Act, applicable federal laws and the laws of the State of California, as applicable, without regard to any conflict of laws principles. By using the Site, you waive any claims that may arise under the laws of other countries or territories.

Dispute Resolution; Class Action and Jury Trial Waiver

ARBITRATION NOTICE: These Terms require binding individual arbitration of certain disputes, including privacy-related claims arising from your access to or use of this Site, and waive the right to participate in class actions or jury trials.

With respect to any and all disputes arising out of or in connection with the Site, Services, or these Terms (including, without limitation, claims arising from or relating to website tracking technologies, analytics tools, pixels, session replay, cookies, communications, or data collection practices), AAGLA and you agree to first negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution. You must provide a written demand and identify the dispute and the resolution you are seeking. If you and AAGLA do not resolve any dispute by informal negotiation within 60 days of your written notice, then either of the parties may, by notice to the other, demand mediation under the supervision of JAMS (“JAMS”) in Los Angeles, California. Participation in mediation is a condition precedent to arbitration; however, failure to complete mediation shall not waive either party’s right to arbitrate.

If settlement is not reached within 90 days after service of a written demand for mediation (which time can be extended with the agreement of both parties in writing), any unresolved controversy or claim will be resolved by initiating binding arbitration in accordance with the rules of JAMS before a single arbitrator in Los Angeles, California. The arbitration may be conducted in person or remotely. The seat of arbitration shall be Los Angeles, California, regardless of whether the hearing is conducted remotely. The expenses of the arbitrator will be shared equally by the parties unless applicable law or the arbitrator requires a different allocation. Consistent with the expedited nature of arbitration, pre-hearing information exchange will be limited to the reasonable production of relevant, non-privileged documents, conducted expeditiously. Both you and AAGLA understand that you are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final. Judgment on the arbitrator’s award may be entered, and the award may be enforced, in any state or federal court located in Los Angeles, California having jurisdiction.

Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis and neither you nor AAGLA will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. If the class action waiver is found to be unenforceable as to a particular claim, then that claim shall be severed and proceed in court, and the remaining claims shall be arbitrated on an individual basis.

Administrative Coordination of Related Individual Arbitrations. Notwithstanding the class-action waiver above, if multiple individual arbitration demands are filed that involve materially similar or overlapping facts or legal issues and are submitted by the same counsel or coordinated counsel, either party may request that JAMS or the arbitrator implement administrative coordination procedures to promote efficiency. Such procedures may include: (1) assignment of related matters to the same arbitrator; (2) coordinated or consolidated scheduling, discovery, or motion practice; (3) joint resolution of common issues of law or fact; and (4) any other procedures permitted under California law and the JAMS Rules that reduce duplication while preserving the individual nature of each claim.

Bellwether Process. If ten (10) or more similar arbitration demands are filed by the same counsel or coordinated counsel, the arbitrator may direct that a reasonable number of individual cases proceed first as bellwether matters, with the remaining cases stayed pending those outcomes and any associated filing or administrative fees deferred until the stay is lifted.

These procedures are solely for administrative efficiency and do not authorize class, collective, representative, or aggregated proceedings; each claim must remain an individual arbitration.

No arbitration may be conducted as a class, collective, representative, or aggregated proceeding, and no arbitration will be combined with another for purposes of adjudicating the merits of multiple claims together without the prior written consent of all parties. For clarity, this does not restrict the administrative coordination procedures described above. To the extent permitted by law, any claim or dispute under this agreement must be filed within one (1) year in an arbitration proceeding, regardless of any statute or law to the contrary. The limitation period shall be tolled during any required informal negotiation or mediation process. The one-year period begins when the claim or notice of dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed, with the remainder of this section remaining in full force and effect.

You agree that AAGLA is entitled to obtain preliminary injunctive relief to the extent allowed by law to enforce any of the terms of these Terms pending a final arbitral decision, and you and AAGLA understand that you are NOT required to arbitrate any dispute in which either party seeks equitable and other relief from the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. Any disputes that are not handled by arbitration shall be filed only in the state and federal courts located in Los Angeles, California, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts.

General

You may not assign any rights granted to you or delegate any of your duties hereunder and any attempt to do so is void and of no effect. AAGLA may assign its rights and delegate its duties under this Agreement in their entirety in connection with a merger, reorganization, or sale of all, or substantially all, of its assets relating to these Terms. Nothing in this Agreement constitutes a partnership or joint venture between you and AAGLA. AAGLA does not guarantee continuous, uninterrupted or secure access to this Site or the Services, and operation of the Site may be interfered with by numerous factors outside of its control. AAGLA’s failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. No customer service representatives retained by AAGLA are permitted to bind the Company or contravene these Terms.

These Terms set forth the entire understanding and agreement between you and AAGLA with respect to the subject matter hereof. The following sections survive any termination or expiration of this Agreement: Consent to Electronic Communications; Third Party Websites; Prohibited Conduct; Membership and Cancellation; Payment; Webinars, Events, Classes, Seminars and Merchandise; Account Creation and Use; Promotions, Survey, and Interactive Features; Submitted Materials; Intellectual Property; Claims of Infringement; Indemnification; Disclaimers; No Legal Advice; No Attorney-Client Relationship; Use of Forms and Documents; Limitation of Liability; Release; Statute of Limitations; Termination; Severability; Governing Law; Dispute Resolution; Class Action and Jury Trial Waiver; and General. Additionally, any provision that was, by its nature, intended to survive termination of these Terms will so survive.

Antitrust Compliance

AAGLA is committed to full compliance with applicable federal and state antitrust and competition laws. You agree not to use the Site, Services, member forums, events, publications, or other AAGLA resources to exchange competitively sensitive information or to propose, discuss, or enter into any agreement or understanding relating to rents, pricing, fees, market allocation, boycotts, or any other subject that could violate antitrust laws. Each member and user remains solely responsible for making independent business decisions.

ADA Compliance Comments and Suggestions

We are committed to making the website’s content accessible for all. We use third-party accessibility tools for web accessibility, which includes user-controlled settings for changing contrast and saturation, highlighting links, making text bigger, changing text spacing, pausing animations, hiding images, changing text fonts, and other settings. We hope these tools will make the content on our website more readily accessible to all users. We know that sometimes accessibility links or codes may get broken and/or not function properly. If you are having difficulty accessing, viewing, and/or navigating the content on the website, or if you notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please contact us using the information in the Contact Us section below with “Website Access” in the subject line and provide a description of the feature you feel is not fully accessible or give us a suggestion for improvement. We take all such feedback seriously and will consider it as we evaluate ways to accommodate all our customers.

Contact Us

If you have questions about these Terms or the Services, you may contact us as follows:

Apartment Association of Greater Los Angeles

621 S. Westmoreland Ave.

Los Angeles, CA 90005

Email: info@aagla.org

Phone: (213) 384-4131