Don’t Be Fooled…Into Making a Costly Fair Housing Error

Industry News,

Throughout our Tri-County territory, Los Angeles, San Bernardino, and Ventura counties, so called “mystery shopper” tenants are contacting local property owners and pretending that they are interested in renting YOUR vacant unit so they can monitor and test your compliance with the Fair Housing Laws. Even an unintentional violation, a meaningless statement or action, can expose you to a lawsuit and fines that could cost you tens of thousands of dollars. Maybe you are trying to be thoughtful, offering to show a first-floor unit to an elderly person using a cane or upon hearing an accent, asking “where are you from?” DON’T DO IT!!!

Join us online for up to FOUR LIVE SESSIONS covering all aspects of the important topic of Fair Housing Laws. All sessions will be led by leading Property Management Training and Education Expert, Angel Rogers, Founder of STAR Training. Now, more than ever, an understanding of Fair Housing rules can help you to avoid trouble in our current political and regulatory environment and can keep you from making potentially costly mistakes.

Dates and Courses

(All Course Sessions are 10:00 a.m. to 11:30 a.m.)

“Fair Housing Update, An Introductory Course”

Wednesday, April 7, 2021

This informative session will cover the basics of Fair Housing rules starting with the history behind Fair Housing Act and offers many simple, practical tips to help any property owner avoid costly mistakes. You will learn Fair Housing terms and definitions, the differences between Federal and State law, what are protected classes, and how Fair Housing is enforced. There will be ample time for Q & A throughout the session.

“Fair Housing vs. Fear Housing”

Thursday, April 15, 2021

During this informative session we will conduct in-depth reviews of real Fair Housing situation and the ramifications of those situations faced by property owners and managers. Angel will share with you the details and settlements covering a wide array of Fair Housing complaints. You will learn Fair Housing by studying “real world” situations. This session will teach you best practices on how to avoid costly complaints.

“Understanding Accommodations and Modifications”

Wednesday, April 21, 2021

What should YOU do if your tenant asks you to install a ramp or handrails for stairs, or a hand grip in the shower? This area of Fair Housing is easily the most understood and where the most complaints are filed. Angel will take you through several likely and real-world situations, including how to respond, document and necessary paperwork for each type of situation to give you a complete understanding of the correct processes to follow.

“Fair Housing: The Complete Application Process”

Thursday, April 29, 2021

Long gone are the days of accepting numerous rental applications and then “picking” the one you like best. This session will go through the complete application process, from advertising the unit to application to selection of a new tenant, we will highlight the areas of Fair Housing that are inadvertently most often violated. There will be ample time for Q & A throughout the session.


All Course Sessions are 10:00 a.m. to 11:30 a.m. (Course Dates: April 7, 15, 21 and 29 – Attend one, two or all four!). April is “Fair Housing Month.”


  • Session Price: AAGLA Members: $79.00 | Non-Members: $129.00 Per Session
  • Series Price (4 Sessions in Series): AAGLA Members: $269.00 | Non-Members: $429.00
  • Additional Series Information: Call Diana at (213) 384-4131 or Email

How to Attend

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Our Course Leader

Angel Rogers, Property Management Training and Education Expert, STAR Training

Angel Rogers has held many positions in the industry with an emphasis on education and training. Angel brings her solid reputation as a fun, motivational, and “from the heart” instructor to her training and consulting business, Specialized Training by Angel Rogers (STAR Training). She is also a featured speaker for the National Apartment Association.

Angel started in property management at a very young age screening applications and cleaning her parent’s rentals. From there, she worked her way up from “Rental Hostess” to Regional Manager in less than 6 years! Angel then brought her extensive experience to National CORE in 1996 as a Property Manager and then Training and Education Manager where she developed training programs with an emphasis on fair housing, operations, customer care, and affordability compliance. In 2009, she launched her own training and consulting company, STAR Training, where she continued to lead the training efforts at National CORE, as well as teaching for numerous Apartment Associations, private clients throughout the country, and classes at Chaffey College. In 2020, Angel was invited to return to National CORE as their Chief Learning Officer.