Certificate Training Options with Your AAGLA Membership

As a member of the Apartment Association of Greater Los Angeles, you, your property, and your staff have access to 100s of training opportunities, including member-only webinars and seminars. Rental Housing Industry Certificate Courses are one sure way to take advantage of your membership because these courses are taught by state-compliant trainers and offered to members at a discounted rate.

These Rental Housing Industry Certificate Training Programs provide education and training on fair housing, tenant rights and responsibilities, and property management. They are designed to help professionals in the rental housing industry comply with state and federal laws and promote best practices in the industry.

Here's a list of benefits you receive from taking one of the Certificate Training Programs:

1. **Industry Knowledge:** Certificate training provides a structured curriculum that covers essential topics related to the rental housing industry, ensuring participants gain a strong foundation in relevant concepts, regulations, and best practices.
2.  **Career Advancement:** For those already working in the rental housing industry, a certificate can enhance their skills and improve performance for the property.
3. **Credibility:** Offering your employees a certificate training demonstrates your commitment to their professional development and can enhance your credibility as a property.
4. **Specialized Skills:** Many certificate programs offer specialized training in property management, tenant relations, fair housing laws, lease agreements, and maintenance, equipping you and your team with practical skills for success.
5. **Legal Compliance:** Rental housing is subject to various local, state, and federal regulations. Certificate training often covers these regulations, helping you and your staff to stay compliant and avoid expensive legal issues.
6. **Networking:** Certificate programs often include networking opportunities, allowing you and your team to connect with other professionals in the industry, share experiences, and learn from their insights, helping your property to grow faster.
7. **Problem-Solving:** These types of certificate training programs can provide real-world scenarios and case studies that challenge you and your team to think critically and develop effective problem-solving skills, which are crucial in property management.
8. **Confidence:** Knowledge gained through training can boost your team's confidence in managing rental properties, interacting with tenants, handling disputes, and making informed decisions independently and successfully.
9.  **Tenant Relations:** Learning effective communication and conflict resolution strategies can improve tenant relations, leading to higher tenant satisfaction and longer lease durations.
10. **Risk Management:** Understanding risk factors associated with property management and taking preventive measures can minimize potential financial losses and liabilities.
11. **Market Awareness:** Certificate training often includes insights into market trends, allowing you and your staff to make informed decisions about property pricing, marketing strategies, and investment opportunities.
12. **Property Maintenance:** Learning about property maintenance best practices can help you identify issues early, reduce maintenance costs, and ensure the safety and comfort of tenants.
13.  **Resource Efficiency:** Efficient property management practices can lead to lower operating costs, increased energy efficiency, and a positive environmental impact.
14. **Ethical Standards:** Many programs emphasize ethical considerations in property management, helping you maintain high standards of conduct and integrity.
15.  **Flexibility:** Certificate programs can often be completed online or in other languages like Spanish, making them accessible to individuals who normally could not benefit.
16. **Personal Growth:** Certificate training challenges you to learn and adapt to new information, fostering personal growth and a sense of accomplishment.
17. **Long-Term Success:** The knowledge and skills acquired through certificate training can contribute to your long-term success in the rental housing industry, helping you navigate challenges and capitalize on opportunities.

AAGLA currently offers several important Rental Housing Industry Certificate Training Courses throughout the year.  Below are the current courses offered along with their descriptions:

AVERT: Active Violence Emergency Response Training

The FBI defines an active shooter as one or more individuals actively engaged in killing or attempting to kill people in a populated area. According to the FBI, in 2022, 50 shootings were designated as "active shooter incidents"(read the findings here).  The news today is filled with stories of workplace violence, smash-and-grab break-ins, and other violent situations.  Don’t be a victim of violent crime.  Learn how you can protect yourself and avoid being a victim of violent crime. Don’t let yourself or your business become a violent crime statistic.

The Apartment Association of Greater Los Angeles knows the importance of workplace and personal safety.  Living in an urban environment means we are always at risk of violent crime and must know when and how to react.  That’s why we have partnered with the Health and Safety Institute to bring you the AVERT certification course to help prepare you if an act of violence occurs.  With AVERT – Active Violence Emergency Response Training - you’ll learn how to recognize the signs of danger, react appropriately, and make rapid survival decisions.  AVERT goes beyond active shooter response training by teaching how to control life-threatening bleeding.  When violence occurs, seconds count, and you can’t always wait for EMS to arrive.  This training enables you to become an immediate responder by giving you the tools to prepare for potential violence and react quickly in life-threatening situations.  Upon completing the AVERT training session, you and your community will be able to:

• Recognize warning signs using situational awareness

• Decide whether to Escape, Evade or Attack

• Apply critical bleeding control techniques

• Respond quickly and confidently in an emergency

• Develop an Emergency Action Plan (EAP)

Instructors are AVERT Certified, Law Enforcement, EMS, and Public Safety Experts.  The instructor-led, in-person session lasts approximately three hours and includes dynamic hands-on training, realistic drills, and education with encouraging feedback.

CPR/AED: Cardiopulmonary Resuscitation (CPR) & Automated External Defibrillators

CPR AED is a classroom, video-based, instructor-led course that teaches students critical skills needed to respond to and manage choking or sudden cardiac arrest emergency in the first few minutes until emergency medical services (EMS) arrive. Students learn adult, child, and infant CPR, AED, and how to relieve foreign body airway obstructions.

Who Should Take This Course?  This class is designed for individuals with limited or no medical training who need a CPR/AED certification card for personal reasons or work purposes to meet job, regulatory, or other requirements.

Course Content

• • Adult CPR and AED use
  • Child CPR and AED use
  • Adult and child-obstructed airway
  • Infant CPR and obstructed airway

Course Format During the course, the Instructor conducts video-based lessons and works with students to complete their CPR and AED skills practice.

Students receive a CPR- AED Certification Card, valid for two years. Cards will be processed via email.

CAM: Certified Apartment Manager (6-Day Training)

Earning your Certified Apartment Manager (CAM) credential allows you to demonstrate that you have the knowledge and ability to manage rental property and achieve the owner’s investment goals. The CAM credential positions you well for many career opportunities and advancement within the multi-housing industry.

What you’ll learn:  

• Increasing Occupancy rates

• Comprehensive marketing plans

• Sales team management and product readiness

• Equitable treatment of current and potential residents

• Resident retention and maintenance of a positive company image

• Consistent and ongoing resident communication

• Positive resident service and issue resolution

• Enforcement of company policy in compliance with laws and regulations

• Property inspections

• Preventive maintenance programs

• Service request process

• Apartment turnover process

• Contractors and vendors

• Recruitment, hiring, management orientation, and training of high-caliber employees

• Systematic employee evaluation

• Employment regulations and record-keeping

• Analysis of financial operations with corrective actions for underperformance

• Monitoring of property performance to achieve ownership investment goals

• Accounting principles and practices

• Maximizing net operating income

• Reporting property performance honestly and accurately

CALP: Certified Apartment Leasing Professional.

Advance your career and become a Certified Apartment Leasing Professional or a CALP! The Apartment Association of Greater Los Angeles offers the Certified Apartment Leasing Professional certification course. Candidates will learn professionalism, teamwork, organization, time management, and technology to develop the skills they need to attract new residents and process leases successfully. Let AAGLA be your catalyst to help you advance your career in professional property management!

What you’ll learn:  

• Generating traffic using the latest technology

• Measuring and managing your apartment community’s reputation

• Inspecting the leasing center, tour route, model units, and vacant apartments

• Researching the competition and developing building relationships with competitors

• Building a comprehensive community resource tool

• Creating effective marketing plans

• Relationship sales processes and evaluating your personal sales performance

• Evaluating a prospect’s commitment level and overcoming objections

• Preparing prospects for the next steps in the rental process

• Applying fair housing laws and developing and communicating rental criteria

• Qualifying prospective residents according to rental policy

• Preparing and reviewing leases with applicants

• Move-in processes

• Responding to resident issues and maintenance requests

• Building relationships with residents and creating a sense of community

• Reporting incidents, maintaining documentation, and taking corrective action

• Maximizing revenue and operational efficiencies

• Securing and processing lease renewals

• Preparing a market survey and evaluating marketplace opportunities

CAPS: Certified Apartment Portfolio Supervisor. (4 Day Training)

CAPS teaches professionalism, teamwork, organization, time management, and technology, all with the goal of developing the skills needed to manage portfolios of apartment buildings or large apartment communities successfully. Recommended for multi-site or large apartment community managers and assistant managers with at least 24 months of experience, this course will prepare you to become a stronger portfolio supervisor and enhance your value!

During this 4-day course, you’ll strengthen your knowledge in the following areas:

• Understanding management agreements and creating an owner’s report

• Stakeholder relations with residents, communities, and municipalities

• Mortgage Financing

• Overseeing the budgeting process across the portfolio

• Measuring portfolio performance and property valuations

• Investigating and troubleshooting under-performing properties

• Property acquisition and due diligence

• Market analysis and property inspections

• Operational and financial analysis inspections

• Property development feasibility analysis

• Investment strategies, including renovation, disposition, and refinancing

• Key content for an owner/company due diligence report

• Talent development and management throughout the employee cycle

• Managing staff during property sales or purchases, and business ethics

• Contemporary management issues and problem-solving, including occupancy, emotional support animals, ratio utility billing systems (RUBS), cybersecurity, and music licensing

FAIR HOUSING: California Fair Housing Training (English & Spanish)

ENGLISH: Our Fair Housing Certification Training course informs and educates property owners and managers about current fair housing laws and practices. The Fair Housing certification course offers an overview of fair housing laws and what you need to know to stay in compliance with fair housing regulations.

The course covers the following topics:

• Federal, State, and Local Fair Housing Laws

• Protected Classes

• Sexual Harassment in Housing

• General “Do’s and Don’ts”

• Reasonable Accommodations and Modifications

• Different Terms or Conditions

• False or Inaccurate Information

• Refusal to Lease

• Advertisements and Announcements

This Fair Housing certification course will benefit property owners, managers, and real estate professionals practicing in all areas.  The seminar includes self-evaluated tests, discussions of fair housing scenarios, a question and answer session, and a certificate of completion.

SPANISH:Entonces no busques más! Nuestro curso de Capacitación para la Certificación de Vivienda Justa informa y educa a los propietarios y administradores de propiedades sobre las leyes y prácticas actuales de vivienda justa. El curso de certificación de Vivienda Justa ofrece una descripción general de las leyes de vivienda justa y lo que necesita saber para cumplir con las normas de vivienda justa.

El curso cubre los siguientes temas:

• Leyes federales, estatales y locales de vivienda justa

• Clases Protegidas

• Acoso sexual en la vivienda

• Lo que se debe y no se debe hacer en general

• Adaptaciones y modificaciones razonables

• Términos o condiciones diferentes

• Información falsa o inexacta

• Negativa a Arrendar

• Anuncios y Anuncios

Este curso de certificación de Vivienda Justa beneficiará a aquellos que son propietarios, administradores y profesionales de bienes raíces que ejercen en todas las áreas. El seminario incluye pruebas de autoevaluación, debates sobre escenarios de vivienda justa, una sesión de preguntas y respuestas y un certificado de finalización.

PMTP: Property Management Training Program (English & Spanish)

ENGLISH: The Property Management Training Program (PMTP) aims to help property owners improve the management of their properties.

The PMTP will cover the following topics:

• Property Code Compliance

• Rent Stabilization Ordinance

• Lead Hazard Remediation

• How to avoid Illegal nuisances

• Fair Housing

• Landlord/Tenant Law

This one-day course will be held virtually and is presented by The Los Angeles Housing and Community Investment Department in conjunction with AAGLA.

SPANISH: El propósito del Programa de capacitación en administración de propiedades (PMTP) es ayudar a los propietarios a mejorar la administración de sus propiedades.

El PMTP cubrirá los siguientes temas:

• • Cumplimiento del código de propiedad
    Ordenanza de estabilización de alquileres
    Remediación del peligro de plomo
    Cómo evitar molestias ilegales
    Vivienda Justa
    Ley de propietarios / inquilinos
    Este curso de un día se llevará a cabo virtualmente y es presentado por el Departamento de Inversión Comunitaria y Vivienda de Los Ángeles en conjunto con AAGLA.  El curso se llevará a cabo en español.

*Este curso se impartirá de forma virtual.

All of these courses are offered several times throughout the year.  Check out events calendar here.

You can also reach out to our Events and Education Manager, Diana Alcaraz: t: (213) 384-4131, ext. 301 | f: (888) 384-4131 | diana@aagla.org